Returns

Returns:

Returns are accepted within 30 days of the order ship date, and all items must be in "as new" condition—unwashed, unworn, and unmodified in any way.

Items should be returned to us at:
TWLOHA
Attn: Return
PO Box 2203
Melbourne, FL 32902
USA

Unless there was an error with your order on our part, we will require you to pay to ship your items back to us. Please include your original packing slip and a note briefly explaining the reason for your return. (If you do not have your packing slip, please include a note with your email address, order number, full name, and a brief explanation of the reason for your return.) Once we have received your package, we will refund your payment less your original shipping charge.

Exchange Policy:

Returns are accepted within 30 days of the order ship date, and all items must be in "as new" condition—unwashed, unworn, and unmodified in any way.

Items should be sent to us at:
TWLOHA
Attn: Return
PO Box 2203
Melbourne, FL 32902
USA

We are only able to do even exchanges, meaning that the price of the item you received and the price of the item you are hoping to exchange for are equal.

Unless there was an error with your order on our part, we will require you to pay to ship your items back to us. Exchanges must be accompanied with your original packing slip with a brief note stating which style and size you will need. (If you do not have the packing slip, include a note with your order number and exchange information.)

 

If you have any questions about returns or exchanges, email merch@twloha.com.