Contact



Are you looking for help?

TWLOHA is not a team of trained mental health professionals and does not provide direct mental health services. TWLOHA hopes to serve as a bridge to help by pointing to resources and investing in treatment and recovery. If you’re looking for help we encourage you to check out the resources available on our Find Help page. If this is an emergency, please call 911 or 1-800-273-TALK (8255).

 

TWLOHA Online Store: merch@twloha.com

General Contact: info@twloha.com

 

RETURNS AND EXCHANGES

Returns are accepted within 30 days of the order ship date. All items must be received in "as new" condition—unwashed, unworn, and unmodified in any way. If items are not returned in “as new” condition, we reserve the right to refuse your return.

Items should be returned to us at:

TWLOHA
Attn: Return
PO Box 2203
Melbourne, FL 32902
USA

Unless we made an error with your order, you will cover the cost to ship your items back to us. Please include your original packing slip and a note briefly explaining the reason for your return. If you’d like to make an exchange, include a brief note stating which style and size you will need.


If you do not have your packing slip or if your merchandise was purchased at an event, please include a note with your email address, order number, full name, and a brief explanation of the reason for your return. Once we have received your package, we will either refund your payment less your original shipping charge or ship your exchange.

We are only able to do even exchanges, meaning that the price of the item you received and the price of the item you are hoping to exchange for are equal.